A flat $19.99 call-out fee covers the trip, the same anywhere in our service area. It is held on a card before we travel rather than charged: if the work goes ahead it comes off the price, so you pay the service price and nothing more. If no work goes ahead, the $19.99 is all you pay.
Smart home setup starts at $99. Where it lands depends on how many devices there are and how much you want them to do — a couple of bulbs and a speaker is a different job from a whole house with routines and cameras. You get the real figure before any chargeable work begins.
Devices and hardware are priced separately when applicable. We do not sell them — if something needs buying, it is quoted before anything is ordered.
Devices that drop off, respond a few seconds late, or work in one room and not another are usually telling you something about the network rather than the device. Adding more to a network that cannot carry what it already has makes it worse, not better.
So we check that first. If the Wi-Fi is the real limit we will say so rather than keep adding devices to it, and sorting the network is the job worth doing before anything else gets bought.